Vacancy Details

Customer Service Adviser

Elmbridge Borough Council
Salary: £20,937 - £25,574
Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD
Working Pattern:
Full Time
36 hours per week.
DBS Check:
Closing Date:
14/02/2018 at 17:00 PM
Elmbridge Borough Council

Customer Service Adviser

Customer Service Adviser – 36hrs per week

Salary: £20,937 - £25,574


Ref: PES


Do you have what it takes to make a difference to the customer experience?


An exciting development opportunity has arisen in Elmbridge’s Customer Service Team. The position requires someone who will feel empowered to take responsibility for and ownership of enquiries, in order to resolve them at the first point of contact.

As one of our Customer Service Advisers, every day will provide a wide and varied set of challenges. Making ‘Brilliant Customer Service Every Time’ a reality, you will be working with contractors and partners, to assist residents across a wide range of services, via multimedia key contact channels and also dealing with visitor enquiries at our office in Esher.

You will be a strong communicator with a successful background in delivering a high standard of telephone based customer service.


For more information about the role please contact Karen Gibbs, Customer Service Manager on

Closing Date: 17:00 Wednesday 14 February 2018

Interviews: Wednesday 21 February 2018

Equal Opportunities

Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community.

How to apply

Please note that we do not accept CVs. We only accept online applications.

To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications. By using ATS, you can track the progress of your application(s), receive communications by email, select your own interview time online and see whether you have been made a conditional offer.

Further information on this vacancy

Services by A-Z